Predictable subscription
pricing, not per-outcome billing.
Implementation & Launch covers knowledge preparation, brand and tone configuration, integration setup, and a supervised production cutover. The monthly subscription covers your conversation allowance and support.
Support-conversation billing tracks conversation volume, not the resolution rate. Optional phone minutes and WhatsApp messages use separate units and the availability and capped-usage terms below.
Annual billing saves 14–15% (about 1.7–1.8 months free), charged once a year. Monthly plans can be canceled before the next cycle.
Starter
Knowledge-based support over web chat and email.
- 500 conversations / mo
- $0.50 per additional conversation
- Web chat + email
- 3 seats
- Up to 2 standard integrations
- Ticket creation and routing
- Contextual human handoff
- Standard reporting
- Email support
Growth
Adds transactional actions across your systems, plus SMS and scheduling.
- 2,000 conversations / mo
- $0.50 per additional conversation
- Refunds, with your approval
- Multi-system transactional workflows
- SMS automation + scheduling actions
- WhatsApp replies, 2,000 messages / mo
- Custom approval rules
- 10 seats
- Up to 10 integrations
- Priority Slack support
Scale
For high-volume teams needing bespoke workflows and extended data retention.
- 5,000 conversations / mo
- $0.50 per additional conversation
- Bespoke workflows
- WhatsApp replies, 8,000 messages / mo
- 25 seats
- Extended data retention
- Audit log
Enterprise
Annual agreement required. Enterprise identity and compliance. Larger custom contracts available on request.
- Up to 25,000 conversations / mo
- $0.50 per additional conversation on standard annual Enterprise; negotiated custom rates are contract-specific
- WhatsApp replies, 20,000 messages / mo
- Unlimited seats
- Single sign-on through your identity provider (OIDC: Okta, Entra, Google)
- Longest data retention
- Audit log
- Founder-led onboarding
Matches Growth — 2,000 conversations included, no overage.
Illustrative estimate using a $4/ticket input, not a substantiated industry benchmark or a guarantee.
Overage policy. Additional conversations are $0.50 each on Starter, Growth, Scale and standard annual Enterprise. Negotiated custom Enterprise rates are contract-specific. We notify you at 80% and 100% utilization. Conversation volume never stops service. Outbound SMS has a monthly segment budget per plan (Growth 2,000, Scale 8,000, Enterprise 20,000); we notify you at 80% and 100% of it too. Proactive texts pause at 100% of the budget until the next period; replies to customers who text you are not affected. A conversation is one customer issue in which Satatam gives at least one substantive response, counted once regardless of how many messages or actions it takes. We don't count Playground tests, duplicate webhook events, conversations Satatam never answered, or conversations with fewer than two customer messages. Spam and repeat contacts on the same ticket within 72 hours are excluded where our system can identify them.
Phone and WhatsApp usage. Phone receptionist usage beyond included minutes is $0.50 per additional actual minute, calculated from aggregated billable seconds. Paid phone usage requires a separate owner review and positive cap; each call must fit the full current call limit and pass payment, provider, and live-activation checks. WhatsApp replies are included from Growth once your business has an approved WhatsApp sender: 2,000 delivered messages a month on Growth, 8,000 on Scale and 20,000 on Enterprise. Your assistant replies only inside WhatsApp's 24-hour customer service window and does not send template messages. Beyond included messages, WhatsApp is $0.10 per additional delivered outbound message, plus actual Meta fees at cost when verified. Paid WhatsApp sends beyond included units are currently unavailable because an authenticated per-message Meta fee source is not available. Unknown Meta fees are not $0 or a final invoice estimate. An owner-selected cap, current payment, and send availability are required before paid messages can continue. Annual allowances pool over the actual annual billing period. Phone minutes, WhatsApp messages, and support conversations use separate units. Calls and messages already reserved may finish and settle after a cap is lowered or revoked.
What Implementation & Launch buys
A one-time engagement run by our team, not a self-serve setup wizard. It covers:
- Knowledge preparation and ingestion — we take your existing help content, macros, and policy docs and turn them into a retrievable knowledge base.
- Brand and tone configuration — Satatam’s voice, name, and visual presentation matched to your brand.
- Integration setup — connecting the systems in your plan’s allowance and verifying each one end to end.
- Policy and action mapping — defining what Satatam is allowed to do, under which conditions, and where approval is required.
- Shadow mode — Satatam drafts replies to your live conversations. Nothing reaches the customer until your team sends, edits or discards the draft.
- Production cutover — the supervised switch to live traffic.
- Launch monitoring — active watch over the first days of production.
- Initial performance optimization — tuning based on what the first real conversations show.
The 30-day Launch Guarantee measurement period begins at production cutover — step six, not at signature.
65% Verified Tier-One Resolution in 30 days —
or your Implementation & Launch fee back.
Satatam will reach a 65% Verified Tier-One Resolution rate within the first 30 days after production launch, or we refund your Implementation & Launch fee (conditions in Terms §6a, including a 300-eligible-conversation minimum). You keep Satatam running either way.
A verified resolution is one closed by Satatam without human involvement and not followed by a recontact on the same issue within 72 hours. Full definitions and measurement conditions →
Ready to put a specialist on shift?
Try Satatam. Production launch in 4–7 business days, shadow mode first, and a 30-day Launch Guarantee that starts at cutover.
Comparing quotes? Tell us who else you’re pricing — we’ll tell you honestly where their model beats ours.