SMS Consent & Opt-In
This page documents exactly how Satatam collects consent before sending a text message, what a person sees at the moment they give it, and how they stop. It is written for two readers: the carrier reviewing our toll-free registration, and anyone who gets a message from us and wants to check we had the right to send it.
1. Who sends these messages.
| Product | Satatam |
|---|---|
| Sender | Michael Neubauer, doing business as Customer Service Pro |
| Location | Syracuse, New York, United States |
| Sending number | (877) 502-9738 |
| Contact | michael@satatam.co |
| Website | satatam.co |
This page covers our own first-party messaging only. Customers who deploy Satatam on their own site register their own number under their own brand and collect consent from their own visitors; those messages are not sent from the number above.
2. How consent is collected.
Opt-in type: web form. There is exactly one place a phone number can reach us — the follow-up card inside the chat widget on satatam.co. There is no purchased list, no imported file, and no other intake path.
- A visitor starts a conversation with Satatam, our support agent, on our own website.
- They choose to leave contact details so we can follow up on the question they asked.
- The mobile number field is optional and labeled for texts. Name and email can be submitted without it.
- The consent checkbox and its disclosure are hidden until a mobile number is typed. A visitor who never enters a number is never shown an SMS request at all.
- The checkbox is unchecked by default. Nothing is pre-selected, and consent is not bundled into any other agreement.
- Submitting a number with the box unchecked is refused by the widget, and our server stores a number only when consent is true, so declining leaves nothing on file.
3. What the visitor sees.
Reproduced below from the same copy the widget ships, at the moment a mobile number has been entered:
The consent language, verbatim. The sender named in it is the registered assumed name — Customer Service Pro — under which the toll-free number is verified; Satatam is the product that shows this checkbox. The wording below is what a recipient actually reads, and it does not change while the carrier registration names that sender:
I agree to receive text messages from Customer Service Pro about my request. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help.
4. Frequency and cost.
Message frequency varies. Messages are sent in response to a request the recipient started, so the count depends entirely on that conversation. This is not a recurring campaign; there is no marketing, promotional or broadcast send. A single automated check-in text may be sent after a conversation goes quiet, only to people who opted in. Message and data rates may apply, per the recipient’s own carrier plan.
5. Stopping, and getting help.
Opt-out is honored on any of these keywords, in any casing, with no further conditions:
STOP · STOPALL · UNSUBSCRIBE · CANCEL · END · QUIT
On receipt, the opt-out is recorded immediately in our consent ledger and, where a CRM is connected, mirrored to the contact record, and no further message is sent to that number. Opting out never requires a reply, a phone call, or a login.
HELP and INFO return:
Customer Service Pro: For help, contact michael@satatam.co. Reply STOP to opt out.
6. What we send.
Conversational and transactional messages only, each tied to a request the recipient started: an answer to their question, an update on an open request, confirmation of a scheduled call, or a check-in when something was left unresolved.
We send no marketing or promotional SMS. No offers, no campaigns, no newsletters, no broadcast sends. The one automated message besides replies is a single check-in after a conversation goes quiet, sent only to people who opted in.
7. What we never do.
- We never buy mobile numbers, sell or rent them, or share them for third-party marketing, including affiliate marketing. Service providers process mobile numbers as described in our Privacy Policy.
- We never text anyone who did not contact us first and check the box above.
- We do not use mobile numbers for advertising, and we do not pass them to advertising platforms.
- Consent to texts is never a condition of buying anything, or of getting support.
8. The rest of the terms.
Full detail lives in the two documents linked beside the checkbox: the Terms of Service (section 5 covers SMS) and the Privacy Policy (how a number is stored, for how long, and how to have it erased).